Terms & Conditions

The Erme Skin Clinic is a partnership of which Dr Ruth J Harker and Mr P.W Harker are partners.

Consultation and Treatment Fees

Here at The Erme Skin Clinic, we aim to treat every patient with the utmost care they deserve, whilst offering competitive pricing for our treatments and procedures that reflect our team’s experience, expertise and the level of care we offer.

Once the treatment programme and fees have been discussed and agreed with the patient, the fees are payable on the day of the treatment(s) by debit or credit card, cheque, or cash.

There is a Consultation charge for your first appointment. This is when Dr Harker will take a full medical history, examine you carefully and discuss a management plan with you. Sometimes if  the patient is medically fit, has given the matter adequate consideration over a period of time, both patient and doctor are happy to proceed  and time allows, treatment may be offered on the day of the consultation. In this case the consultation fee is absorbed into the total charge for that selected treatment.

Cancellations and Failure to Arrive at Scheduled Appointments

Cancellations can be made by phone, email or in person at least 48 hours prior to your scheduled appointment. We would be grateful if you could do so as soon as you know to avoid any confusion and to help us maintain our level of service. The Erme Clinic reserves the right to charge a cancellation fee in the case of repeated cancellations.

Late Arrivals

We do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced consultation time, or we may have to reschedule your appointment.

Child Policy (Under 18s)

The Erme Clinic does not advise children under the age of 18 without the presence of a parent and written consent from a parent for any treatment. It is advised that an appointment is made with the child’s GP in the first instance to see if advice and treatment is available under the NHS.

Complaints Procedure

In the event that your treatment fails to meet you expectations please contact us immediately by Email on info@ermeclinic.co.uk or written correspondence.

Our correspondence address is

The Erme Clinic
North Quay House,
Sutton Harbour,
Plymouth,
PL4 0RA